![]() ![]() ![]() ![]() Customers who are experiencing technical difficulties should contact customer support.” Principal product manager of Windows at Microsoft, Bill Babonas, told The Verge: “Microsoft is aware of these customers reports and is investigating. Microsoft is looking into this issue, you’ll be glad to hear. That free offer officially expired a year after the launch of Windows 10, but remained an unofficial route until just recently when Microsoft finally did away with it. So, this shouldn’t be happening, and as theorized it may be something to do with Microsoft squashing the upgrade path from Windows 7 or 8 to Windows 10/11. While you can’t get an entirely new PC and use a Windows license from your existing computer – it’s tied to one machine – upgrading components should not mess with your license (it’s still the same PC, just with a bit of it swapped out, or maybe several bits). “They also acknowledged that changing the hardware is not a violation of the Windows license so there is no reason my Windows 10 license should be revoked or altered in any way.”Īnalysis: Microsoft is investigating, thankfully Mittelman observes: “They told me because my Windows 10 license had been upgraded from Windows 7, and that they had discontinued support for Windows 7 product keys, that they could not continue my license for Windows 10 Pro after the hardware change. Reader Daniel Mittelman tells a story of having his activation blocked after upgrading some hardware in his PC, and he contacted Microsoft customer support about the problem. It may arise without a hardware component upgrade, The Verge suggests, and the deactivation of the license could even take place due to a simple BIOS update. Okay, so it’s not clear how many Windows 11 and 10 users this is happening to, but it’s certainly occurring in some circumstances. That’s what has happened to The Verge, and some of its readers, and other folks who have been complaining about the situation on Reddit and other online platforms. ![]()
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